Approximately Vectren customers left without service after gas outage affected 2,200

DAYTON — UPDATE @ 2:36 p.m. (Oct. 22):

Vectren has restored gas service to all people who were at their homes over the weekend, said Chase Kelley, Vice President of Marketing and Communications for Vectren.

“We are down to about 100 without gas service, so this would likely mean the home is vacant or the individual is out of town,” Kelley said.

Kelley added that any customers who may have been out of town can call Vectren at 1-800-227-1376 to be reconnected.

UPDATE @ 1:51 p.m. (Oct. 21):

Vectren is still working to restore service to its final customers after Thursday’s outage that affected 2,200.

At least 300 customers remain without service, said Chase Kelley, Vectren vice president, marketing and communications.

UPDATE @ 11:43 a.m. (Oct. 20):

Vectren has restored service to 700 of the 2,200 customers affected in the Linden Heights area after a necessary natural gas purge Thursday, said Chase Kelley, Vectren vice president, marketing and communications.

“We believe we can restore the vast majority by midnight today if all customers remain home and we can gain access,” said Kelley.

Technicians will continue to go door-to-door throughout the day and into the evening to restore service to the remaining customers.

Vectren is keeping track of the customers who still need their service restored and is asking for at least one adult to be home for crews to access the meter.

Hotel rooms were comped for those who requested them at local hotels, Kelley said.

UPDATE @ 6:45 p.m.:

Gas is flowing and re-lighting for the 2,200 affected customers is underway.

Vectren crews will be working around the clock until customers are restored, Chase Kelley, Vectren vice president, marketing and communications stated in an email.

Customers are urged to remain home or to return home so the natural gas service restoration can go as quickly as possible.

At least one adult needs to be home for crews to access the meter.


Vectren is finished shutting off 2,200 gas meters and is set to start purging the gas lines in Dayton, according to Chase Kelley, Vectren vice president, marketing & communications.

The company shut the last meter off around 11:20 a.m. today.

“We will now begin purging gas throughout the system and then be able to re-energize the gas mains hopefully by mid-afternoon,” said Kelley.

Once the gas mains are re-energized, Vectren will begin turning on gas meters and restoring service.

Vectren started shutting off gas Thursday morning in the Linden Heights area for a necessary natural gas purge.

Because most gas meters are indoors, crews had to go door-to-door to shut off the meters and will restart the process to restore service.

“We will again knock on doors and ask for permission to turn on the meter, relight the pilot lights and ensure gas service is working properly,” said Kelley. “We continue delivering outbound messages to our customers with status updates and are asking them to keep at least one adult in the home over these next 48+ hours so we can get all restored.”