DP&L warns customers of payment scams

Dayton Power & Light has received reports about payment scams that are targeting residential and business customers.

Those customers have reported they received phone calls that appear to be from DP&L, indicating their electric service would be disconnected if the customer didn’t call back within 30 minutes with payment, Mary Ann Kabel, director of communications said.

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DP&L wants to remind customers not to provide personal information or comply with requests for payments unless they're confident they know the caller. If this happens, hang up and call DP&L at 800-433-8500 to ask questions or check your account status online at mydpandl.com.

Scammers often target elderly people and small businesses, usually having a little information about you in an attempt to learn more. They use email, social media, phone calls, text messages and even door-to-door visits to gain information.

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Three common scams include:

  • Callers threatening disconnection if payment isn't received immediately
  • Callers asking customers to send a pre-paid debit card to pay their bill or to replace dangerous equipment
  • Callers targeting small businesses during peak business hours, such as restaurants at lunch time. The scammers try to catch employees off-guard to gain account information and to instill fear that power will be turned off.

For more information, visit dpandl.com/scam.