MIAMI VALLEY — An internet outage that impacted Kettering Health for hours on Tuesday has been resolved.
[DOWNLOAD: Free WHIO-TV News app for alerts as news breaks]
The hospital network experienced an internet outage around 7:45 a.m. on Monday.
In an updated statement sent out shortly after 12:30 p.m., Kettering Health confirmed the outage “does not stem from a cyber-attack from an external party or threat action” and appeared to be an internal network issue.
As previously reported, Kettering Health suffered a cyberattack in May.
They announced shortly before 3 p.m. that the issue had been resolved.
TRENDING STORIES:
- Man dead after area crash involving U-Haul truck
- Member of Thug Riders gang looks to change plea on organized crime charges
- 2 car crash blocks busy intersection in Montgomery County
The health network originally said it meant it could not accept any patients at seven of its emergency departments. Then, in an update, Kettering Health said it was only unable to accept stroke patients at those facilities.
This outage also took MyChart offline for hours.
In a statement, an Epic spokesperson said:
"Kettering Health experienced a local IT infrastructure issue affecting access to their Epic applications, including MyChart. Epic was not the cause of this issue, and use of Epic and MyChart at other organizations was not affected."
News Center 7 also spoke to Bart Kincaid, who spent nearly two decades as an IT professional. He said to think of an internet outage like a two-way street.
He said it’s not about accessing the internet. It’s more about services that rely on the internet to communicate, both for patients in the public and employees inside the organization.
“It could be communication broken for outside coming in, which is what it appears to be, and inside going out, which it’s probably both to be honest,” Kincaid said.
As reported on News Center 7 at 5:00, John Bedell posted on Facebook after the outage was announced to ask if anyone had their appointments with Kettering Health cancelled or otherwise impacted on Tuesday.
It wasn’t long before his post had more than four dozen comments from patients around the Miami Valley. They said they had everything from vascular and chemotherapy and radiation appointments, to regular check-ups with their primary care doctor, cancelled.
Several more patients said they were unable to schedule follow-up appointments.
A few others said they were able to keep their appointments, but had to do everything at the doctor’s office on pen and paper.
Patients mentioned impacts at facilities like Kettering Health Troy to its main campus, to Kettering Health primary care offices in Greene County, in Yellow Springs and Jamestown. Those were all locations and services that Kettering Health did not mention in any updates on social media or in statements to News Center 7.
News Center 7 emailed Kettering Health to ask them how many services and locations were impacted by Tuesday’s outage. At the time of this report, we have not received a response.
[SIGN UP: WHIO-TV Daily Headlines Newsletter]
©2025 Cox Media Group
