- Overall satisfaction with internet service providers increased by nearly 5% from 2019.
- Verizon Fios, which has a 100% fiber-optic network, comes in as the top internet service provider.
- Eight of 11 providers scored better in 2020 than in 2019.
Here’s a full look at the latest ACSI rankings which are based on a 0-100 scale.
Founded at the University of Michigan in 1994, ACSI gathers data and analyzes it to measure U.S. consumer satisfaction in many areas.