MIAMI VALLEY — AES Ohio customers throughout the Miami Valley say their electric bills have spiked by hundreds of dollars.
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As reported on News Center 7 at 6:00, I-Team Lead Investigative reporter John Bedell pushed AES Ohio to explain what is going on.
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Customers in Greene, Miami, and Montgomery counties told News Center 7 they noticed an increase.
Don Tiberio Sr. has lived in Beavercreek since 2002. He’s paid bills to the same power company since then.
“It was Dayton Power and Light before it was AES,” Tiberio said.
He says his electricity usage has stayed steady.
News Center 7 asked him about what’s changed with the power service.
“At the house? Nothing. Just that we, we had a new meter,” Tiberio said.
Since then, Tiberio has noticed increased bills and changes that he thinks aren’t accurately reflecting his power usage habits.
“I’m on a fixed income, I’m not working right now between jobs. I’m retired military. So it’s a squeeze I don’t need,” Tiberio said.
He said he wants AES Ohio to look at his meter.
“I would like them to check because it’s brand new. It could be faulty. I don’t know,” Tiberio said.
He says he hasn’t gotten that, or any answers from the power utility.
“They said they’d have someone call me and no one ever called me,” Tiberio said.
He is one of 18 people who have reached out to News Center 7′s John Bedell about this exact problem.
“I just saw it on TV. I figured I’d give you guys a call,” he said.
People said their bills have suddenly jumped anywhere from $200 to $300 a month.
One woman reached out to News Center 7 and said her usual monthly bill averages about $190.
She says with no significant usage changes, her December bill was $450, and her January bill was $760.
A spokesperson from AES Ohio said they know about this and that it’s impacting what they call an isolated group of customers.
“I just want the bill straightened out,” Tiberio said.
“For any customer who is experiencing an unusually high bill, we encourage them to contact customer service so we can investigate and take appropriate action. Our agents will review their usage, prior year’s data, and average temperatures to determine the reason for the increase which can be due to a number of factors. These factors may include additional days in the billing cycle or record cold weather. As we come to the end of January, we have experienced the coldest winter in the region in 10 years.
We are actively working to address customer requests as quickly as possible. If a meter validation is necessary, we will schedule it accordingly. Our goal is to provide customers with confidence in their energy usage and billing accuracy, and we appreciate their patience as we work through these requests."
— AES Ohio spokesperson
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