The Division of Cannabis Control has launched the Cannabis Service Center in order to support customers, patients and people looking for licenses, according to a release from the DCC.
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According to the release, the CSC will allow the division to more efficiently process and respond to inquiries.
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The division gets an average of 120 inquiries per day, according to the release. The new system creates a case for each inquiry and assigns each case to the appropriate team for follow-up.
“While the CSC is initially focused on core case management functionality, plans are underway to expand its capabilities, such as the development of a licensee portal and the addition of various tools and resources to enhance user experience,” the release said.
The DCC modeled the CSC after the Liquor Enterprise Service Center, which serves as a single point of contact for the Division of Liquor Control at Commerce.
“Over the course of the past year, the Division has received countless inquiries from a wide range of individuals, businesses and industries,” said DCC Superintendent Jim Canepa. “While we’ve done our best to ensure a timely response and provide helpful guidance, this resource will allow us to more efficiently engage with individuals in the event they are asking questions, seeking guidance or sharing concerns related to Ohio’s cannabis market. The division’s mission is to ensure a fair and equitable marketplace for this industry, as well as safe and tested products for those who choose to use them, and this will be an additional resource that will support that mission.”
Inquiries can be sent to 1-833-464-6627, DCCLicensing@com.ohio.gov, or DCCCompliance@com.ohio.gov, the release says.
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