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Scam targets DP&L customers

Published: Thursday, April 18, 2019 @ 7:08 PM

Dayton Power & Light is warning customers about scam calls claiming to be from DP&L threatening to disconnect service if the customer did not call back with 30 minutes with payment.

DP&L urges customers to not provide personal information or to comply with the payment requests. Hang up and call DP&L at 800-433-8500 or check your account status online at mydpandl.com.

For more information on how to protect yourself against scams, visit the DP&L website.

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These common scams involve:

  • Callers threatening disconnection if payment is not received immediately
  • Callers asking customers to send a pre-paid debit card to pay their bill or to replace dangerous equipment
  • Callers targeting small businesses during peak business hours, such as restaurants at lunch time. The scammers try to catch employees off-guard to gain account information and to instill fear that power will be shut off.

In all cases, the scammers are trying to defraud customers. They often target seniors and small businesses, and usually have a little information about you and will try to persuade you to provide more so they can gain access to your bank accounts and/or use your credit card numbers.

Scams may use email, social media, phone calls or even door-to-door visits. Many victims received forwarded emails or text messages from well-meaning friends and family who also were victimized.

The scams are an industrywide problem, and DP&L said it is working with authorities to stop this unauthorized activity.