ATLANTA — The government has ordered Cash App to pay back tens of millions of dollars to customers who were victims of scams.
[DOWNLOAD: Free WHIO-TV News app for alerts as news breaks]
Consumer Advisory Justin Gray with our news partners WSB-TV looked into what this means for customers.
WSB-TV has reported for years that Cash App would close out fraud cases without repaying the money.
That’s what happened in 2024 when $1,000 disappeared from Napolean Fielder’s Cash App account.
“They put the money there, turned right back around and took it out,” Fielder said.
TRENDING STORIES:
- Man accused trying to kidnap 2 kids from Ohio school district facing charges
- 13-year-old arrested after shots fired call prompts swat presence in Trotwood
- 14-year-old robs pizza delivery driver, police say
Rebecca Mack was trying to sell a doll house on an online marketplace when more than $650 was stolen from her Cash App account.
Cash App also closed that case without repaying the money.
“It’s devastating to have that much money taken away at this point in our lives,” Mack said.
Now, federal regulators at the Consumer Financial Protection Bureau are requiring Cash App to pay back tens of millions of dollars to thousands of consumers.
CFPB said in the order that Cash App’s “failure to take timely, appropriate, and effective measures to prevent, detect, limit, and address fraud on the Cash App platform caused or was likely to cause substantial injury.”
“Consumers have been very seriously harmed through Cash App without any, you know, redress, any relief directly from the company for a long, long time,” said Liz Coyle, executive director of the consumer advocacy group Georgia Watch.
The order requires Cash App to pay a $55 million penalty and set up a fund to repay consumers up to $120 million.
“Consumers can finally start to get some of their money back, that many of them have been trying to get back for years,” Coyle said.
In a statement, Cash App said:
“While we strongly disagree with the CFPB’s mischaracterizations, we made the decision to settle this matter in the interest of putting it behind us and focusing on what’s best for our customers and our business. The historical issues raised in this agreement do not reflect the Cash App experience today.”
Along with having to pay back customers up to $120 million Cash App is also required by this order to set up 24-hour, live-person customer service.
[SIGN UP: WHIO-TV Daily Headlines Newsletter]
©2025 Cox Media Group
