Coronavirus: DP&L offering more changes to help customers during pandemic

Dayton Power & Light, working with the Public Utilities Commission of Ohio, is implementing changes to to help customers facing hardship during the continuing coronavirus pandemic.

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In addition to the already announced suspension of disconnections, the following customer payment relief actions are now in place while the state of emergency remains active:

• DP&L is temporarily waiving customer re-connection fees, late payment fees and service fees for credit and debit card payments.

• Up-front security deposits for service connections is no longer required. If a customer’s situation requires a deposit, it will be posted on the first bill statement.

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• DP&L is extending the winter reconnect policy through May 1. This allows customers to pay no more than $175 to have service reconnected or maintained. The extension includes customers who have already used the policy during the 2019-2020 winter season.

• DP&L will arrange flexible payment plans for past due balances.

• DP&L is suspending in-person meter reading. If we cannot read your meter, we will estimate your usage, subject to reconciliation when we are able to read your meter.