Coronavirus: DP&L offering more changes to help customers during pandemic

Coronavirus: DP&L offering more changes to help customers during pandemic
(Courtesy/Thomas Gnau/Dayton Daily News)

Dayton Power & Light, working with the Public Utilities Commission of Ohio, is implementing changes to to help customers facing hardship during the continuing coronavirus pandemic.

In addition to the already announced suspension of disconnections, the following customer payment relief actions are now in place while the state of emergency remains active:

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• DP&L is temporarily waiving customer re-connection fees, late payment fees and service fees for credit and debit card payments.

• Up-front security deposits for service connections is no longer required. If a customer’s situation requires a deposit, it will be posted on the first bill statement.

• DP&L is extending the winter reconnect policy through May 1. This allows customers to pay no more than $175 to have service reconnected or maintained. The extension includes customers who have already used the policy during the 2019-2020 winter season.

• DP&L will arrange flexible payment plans for past due balances.

• DP&L is suspending in-person meter reading. If we cannot read your meter, we will estimate your usage, subject to reconciliation when we are able to read your meter.