Report: The #1 Retailer for Customer Satisfaction During the Coronavirus Pandemic

By Craig Johnson

Now let’s look at how Amazon, Etsy and other internet retailers scored, according to ACSI.

  • Department and Discount Stores
  • Specialty Retail Stores
  • Supermarkets
  • Internet Retailers

The only retail category where customer satisfaction remains unchanged from a year ago is drug stores, according to an ACSI news release.

Report: Here Are the Best Retailers During the Pandemic

  • Costco scored top marks in both the department/discount store and internet retail categories.
  • The internet retail sector suffered the sharpest plunge, falling 4.9% for an ACSI score of 77. 
  • Specialty retail stores saw a 2.6% downturn yet scored a 76, which ties it with drug stores.

Final Thoughts

  • Shop generic: Quantities may be limited when it comes to name-brand items you enjoy.
  • Comparison shop: Don't forget to check competitors' prices and see if your favorite retailer will price match.
  • Call ahead: Before you drive to the store for an item, call first so you can be sure it has what you need in stock.

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[ This article was originally published on Clark.com ]

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