Sophisticated scam targets DP&L customers

Published: Thursday, June 16, 2016 @ 7:09 PM
Updated: Thursday, June 16, 2016 @ 7:09 PM

A sophisticated scam is targeting Dayton Power & Light customers, with three victims confirmed in Centerville.

A sophisticated scam is targeting Dayton Power & Light customers, with three victims confirmed in Centerville.

Scammers identifying themselves as DP&L employees are calling residents and businesses threatening that they are behind on their bill and will have power shut off immediately if they don’t pay through a prepaid credit card, said John Davis, public information officer from the Centerville Police Department.

“These people are using very sophisticated equipment to where they’re actually cloning the messages that you hear when you call Dayton Power & Light,” Davis said. “There’s voice prompts, everything, just like you’d be calling the actual company. They’re manipulating also the phone number that shows up on your caller ID.”

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DP&L said this scam is an industrywide problem that has affected utilities across the country. The company is working with authorities to stop this activity, the utility told our newsroom.

RELATED: A previous scam targeted DP&L customers

Centerville police and DP&L urge customers who receive a call to hang up and call the DP&L customer service number, but do not call the number provided or on caller ID screens.

“Be diligent, look that number up for yourself,” Davis said.

TIPS TO SPOT POTENTIAL SCAMS
  • DP&L will not email or call to threaten to disconnect unless you pay immediately
  • DP&L will not ask for bank information or a credit card number over the phone
  • DP&L will not require a specific payment method; a variety of payment options are available
  • For more information on spotting scams, visit www.dpandl.com.