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Published: Tuesday, May 29, 2018 @ 6:50 AM
— Amazon is reportedly banning customers who have returned too many items.
The Wall Street Journal reported this week that the e-commerce retailer had banned customers who returned items. The Wall Street Journal talked with customers who say Amazon failed to tell them they returned too many items. Dozens of people have complained on Twitter, Facebook and other online forums that Amazon closed their accounts without warning or explanation, the WSJ reported.
@amazon - wow, great customer service, so personal and caring! Do u even read my return reasons (like 6 purchases in the last year...and that’s too many?) and a replacement for something I NEVER rec’d. #BadCustomerExperience #onlineshopping #Horrible #ShopLocal #BoycottAmazon pic.twitter.com/2DY1qHmFka— Claire Bochner (@cmbochner) April 17, 2018
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Retailers lose billions of dollars annually because of return abuse or fraud. Fraud can include behavior like requesting a refund for items that are used, stolen or bought somewhere else, the WSJ reported.
“If your behavior is consistently outside the norm, you’re not really the kind of customer they want,” said James Thomson, a former senior manager at Amazon and now partner at brand consultancy Buy Box Experts.
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