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Are you next? Amazon reportedly banning customers for returning products

Published: Tuesday, May 29, 2018 @ 6:50 AM

Things are about to get way more personal between Amazon and its customers.

Amazon is reportedly banning customers who have returned too many items.

The Wall Street Journal reported this week that the e-commerce retailer had banned customers who returned items. The Wall Street Journal talked with customers who say Amazon failed to tell them they returned too many items. Dozens of people have complained on TwitterFacebook and other online forums that Amazon closed their accounts without warning or explanation, the WSJ reported.

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Retailers lose billions of dollars annually because of return abuse or fraud. Fraud can include behavior like requesting a refund for items that are used, stolen or bought somewhere else, the WSJ reported.

“If your behavior is consistently outside the norm, you’re not really the kind of customer they want,” said James Thomson, a former senior manager at Amazon and now partner at brand consultancy Buy Box Experts.

<p> FILE - In this June 30, 2011, file photo, a United Parcel Service driver delivers packages from in Palo Alto, Calif. Shoppers will be able to buy any brand of tires on, have them shipped to a Sears Auto Center and then bring in their car to get them installed. It's the latest deal between Sears and Amazon as the struggling department store operator seeks to boost sales. (AP Photo/Paul Sakuma, File) </p> <p> FILE - This Sept. 6, 2012, file photo shows the Amazon logo in Santa Monica, Calif. Amazon said Wednesday, April 18, 2018, it has more than 100 million paid Prime members, the first time the company has given out a specific number on its paid subscriber base. (AP Photo/Reed Saxon, File) </p> <p>An Amazon sign in Seattle.&nbsp;Photo:&nbsp;David Ryder/Getty Images</p>(Copyright 2018 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed. Copyright 2018 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.)


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