United CEO's internal email describes man dragged off flight as 'disruptive,' 'belligerent'

Published: Tuesday, April 11, 2017 @ 2:12 AM

VIDEO: Passenger Removed From United Airlines Flight

After disturbing videos surfaced of a passenger being dragged off a plane because the flight was overbooked, United Airlines CEO Oscar Munoz told employees that he "emphatically" stands behind them in an internal email circulated to United Airlines employees and acquired by CNBC.

>> Man forcibly removed from flight after not voluntarily giving up seat on overbooked flight

Munoz’s public apology, also reported earlier Monday by NBC News, read:

“This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.”

But in an email circulated to employees Monday, Munoz opened with, “Like you, I was upset to see and hear what happened last night,” and wrote that "the facts and circumstances are still evolving, especially with respect to why this passenger defied Chicago Aviation Security Officers."

Munoz wrote that the “situation was unfortunately compounded when one of the passengers we asked to deplane refused” and that employees “followed established procedures.”

>> When can an airline force a ticketed passenger off a plane?

"While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right,” Munoz also wrote before including a brief summary of internal reports of the incidents. “I do, however, believe there are lessons we can learn from this experience, and we are taking a close look at the circumstances surrounding this incident. Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation."

The United CEO added that the passenger at the center of the video, who said he was a doctor and had patients to see the following morning, was “disruptive and belligerent.” He said the airline “sought volunteers” before they followed an “involuntary denial of boarding process.”

>> Watch the news report here

– The Cox Media Group National Content Desk contributed to this report.

Texas father kills 2 children in apparent murder-suicide, police say

Published: Monday, December 11, 2017 @ 6:17 AM

Police car with lights on (stock photo).
Westend61/Getty Images/Westend61
Police car with lights on (stock photo).(Westend61/Getty Images/Westend61)

A Texas neighborhood is shaken by the deaths of two young children, which authorities believe came at the hand of their father.

According to the Star-Telegram, police responded to a North Richland Hills home over the weekend after a mother called 911. The mother was uninjured, but two children and an adult man, later found to be their father, were found dead at the residence.

>> Read more trending news

“Upon arrival, officers found a 5-year-old female, 9-year-old male and adult male all deceased from apparent gunshot wounds. Initial investigation revealed the father shot the children and then shot himself,” North Richland Hills police said in a statement.

The department went on to explain a search into the home’s records “revealed no prior history between [the] department and the family or address.” The names of those involved have not yet been released.

“There’s no history here,” said police spokesperson Carissa Katekaru. “We’re still trying to figure out why. I grew up in North Richland Hills, and I would call this a pretty quiet neighborhood.”

Neighbor Denise Albino, 57, has lived in the area for about 20 years.

“Oh my God, those poor babies,” she said. “I just can’t understand why people do this kind of thing.”

Albino said her son told her about the news.

“I didn’t know them,” she added. “I would see the kids playing basketball all the time, but I never really got a chance to speak with them.”

Another neighbor, Rosa Nichols, told KTVT: “You can drive by, and they can have a perfect house, but you don’t know what’s going on inside the house. It’s so sad.”

“We lived there for several years and had some happy memories and sure hate to have sad memories made there for these families. For this family, we don’t know you, but we sure feel for you,” said Mike Bentley, who once lived in the home.

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Another home burns down in botched attempt to kill bedbugs with rubbing alcohol

Published: Monday, December 11, 2017 @ 1:57 AM

What You Need to Know: Bed Bugs

Three people were hospitalized and 10 are homeless after a Cincinnati woman attempted to douse a bedbug infestation in her home with rubbing alcohol and started a house fire instead, authorities said.

>> Teen trying to kill bedbug starts fire, causes $300,000 in damage, firefighters say

The rubbing alcohol — which is extremely flammable — ignited because of a nearby open flame, according to authorities cited by the New York Post. The ensuing fire caused $250,000 in damage to the five-unit multi-family Ohio home.

Three people had to be hospitalized for smoke inhalation, according to CBS News. Their injuries are not considered life-threatening.

For now, the American Red Cross is assisting and providing housing for those displaced by the inferno, WXIX reported.

>> Read more trending news

This is the second time that a rubbing-alcohol-fueled fire has burned down a Cincinnati house in as many months. Just after Thanksgiving, a 19-year-old lit a match after dousing a bedbug in rubbing alcohol, causing a fire that did $300,000 in damage to six apartments and left eight people homeless.

Cincinnati District 3 Fire Chief Randy Freel told WXIX that people should stay away from any home remedies for bedbugs, especially the more flammable kinds.

“Get a professional,” he said.

Read more here.

Teen Starts Fire, Causes $300,000 In Damage Trying To Kill Bed Bug

Man gouges his eyes during psychotic episode in jail, sues sheriff's office

Published: Saturday, December 09, 2017 @ 3:16 PM

Man Suing Sheriff’s Office After Gouging His Eyes During Psychotic Episode In Jail

A Colorado man who gouged his eyes during a psychotic episode while incarcerated is suing the sheriff's office, claiming authorities failed to get him the treatment he needed.

Ryan Partridge, 31, filed the lawsuit Thursday against the Boulder sheriff and county jail. He is accusing law enforcement officials of failing to provide adequate medical care during a psychotic episode he experienced during a jail stay in December 2016, Denver7 reported.

>> Read more trending news


Partridge told Denver7 that his untreated psychotic episode led him to gouge  his own eyeballs with fingernails that had not been trimmed in six weeks. He says he told officials that he was thinking about injuring himself. Partridge admits that he refused to take medication that he was offered while incarcerated, because his illness made him suspicious of being poisoned.

Partridge's parents told Denver7 that they were told their son would be kept safe while incarcerated. Instead, Partridge's father said some jail staff bullied and mocked his son, calling him "Parachute Partridge" after he jumped twice from the second floor of the jail, Denver7 reported. Partridge's father said the sheriff's office should have sought a court order to require his son to take medication to get his psychotic episode under control.

Partridge is now blind after the self-inflicted injury and uses a mobility cane to get around.

The Boulder County Sheriff's Office told Denver7 that staff went "above and beyond" its duty in trying to help Partridge while he was in custody.

Police looking for smash-and-grab suspect who was more 'slip-and-slide'

Published: Saturday, December 09, 2017 @ 1:20 PM

File image of police car lights.
Pixabay
File image of police car lights.(Pixabay)

An alleged convenience store robber who has trouble staying on her feet is being sought by authorities in Michigan.

The clumsy suspect, along with her two accomplices, are being sought in connection with at least two convenience store robberies over the past week, police told WXYZ.

>> Read more trending news


Surveillance video from the latest robbery on Wednesday showed a male suspect jumping over the counter to grab money from the register. The female suspect followed, but had trouble getting over the counter, slipping and falling on her rear end. She grabbed packs of cigarettes, but struggled mightily once again trying to clear the counter.

Her getaway was not clean either. The store owner told WXYZ that while the robbers broke the glass on the front door to enter, the female suspect could have just unlocked the door from the inside to leave. Instead, she climbed through the door's broken glass pane to escape, where she landed on her buttocks on her way to the getaway car, which police believe was driven by a female suspect.

Despite the poor execution, the trio made off with about $3,000, the Oakland County Sheriff's Office told WXYZ. Authorities are working with Crime Stoppers to capture the suspects.